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<p class="MsoNormal"><span style="color:#1F497D">Hi Eric,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you very much! Sure, I will monitor the two LPs. Once they are resolved, I will recheck my LP.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Yi <o:p></o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></a></p>
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<p class="MsoNormal"><a name="_____replyseparator"></a><b>From:</b> MacDonald, Eric [mailto:Eric.MacDonald@windriver.com]
<br>
<b>Sent:</b> Thursday, July 4, 2019 7:49 PM<br>
<b>To:</b> Wang, Yi C <yi.c.wang@intel.com><br>
<b>Cc:</b> 'starlingx-discuss@lists.starlingx.io' <starlingx-discuss@lists.starlingx.io>; Qian, Bin <Bin.Qian@windriver.com><br>
<b>Subject:</b> RE: [Starlingx-discuss] a question about starlingx error handling behavior<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Hi Yi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Seems like your issue is a duplicate of another LP that both myself and one of my colleagues are (currently) working on a fix for.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://bugs.launchpad.net/starlingx/+bug/1815969">https://bugs.launchpad.net/starlingx/+bug/1815969</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">The above LP requires the following LP that I’m working on a fix for before it can be delivered.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://bugs.launchpad.net/starlingx/+bug/1835268">https://bugs.launchpad.net/starlingx/+bug/1835268</a><span style="font-size:14.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Please retest once the above 2 LP’s have updates delivered against them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Eric.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Wang, Yi C [<a href="mailto:yi.c.wang@intel.com">mailto:yi.c.wang@intel.com</a>]
<br>
<b>Sent:</b> Wednesday, July 03, 2019 11:34 AM<br>
<b>To:</b> MacDonald, Eric<br>
<b>Cc:</b> 'starlingx-discuss@lists.starlingx.io'<br>
<b>Subject:</b> RE: [Starlingx-discuss] a question about starlingx error handling behavior<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Eric,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I retested it. And here is all the information you requested. I uploaded them to my google drive. Below is the link.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://drive.google.com/open?id=1LiCgPz5iS3SApb0Em8ZyA56lryAU-3Vm">https://drive.google.com/open?id=1LiCgPz5iS3SApb0Em8ZyA56lryAU-3Vm</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I conducted two tests. For case 1, the system can recover. For case 2, it can’t.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Case 1: pull the active controller management cable for longer than 30s, and then reinsert it<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Case 2: pull the active controller management cable for less than 30s, and then reinsert it<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For case 2, since controller-1 was shown as “offline” on controller-0. “collect all” can’t get the information of controller-1. So I copied the whole folder “/var/log” of controller-1. It is included in the shared
zip package. If you need more information, let me know. Thanks for your help again!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Yi<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wang, Yi C <br>
<b>Sent:</b> Tuesday, July 2, 2019 9:21 PM<br>
<b>To:</b> MacDonald, Eric <<a href="mailto:Eric.MacDonald@windriver.com">Eric.MacDonald@windriver.com</a>><br>
<b>Cc:</b> <a href="mailto:starlingx-discuss@lists.starlingx.io">starlingx-discuss@lists.starlingx.io</a><br>
<b>Subject:</b> RE: [Starlingx-discuss] a question about starlingx error handling behavior<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Eric,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you, Eric! I will collect all the information and get back to you soon.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I confirm that I physically pulled the cable.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Yi <o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> MacDonald, Eric [<a href="mailto:Eric.MacDonald@windriver.com">mailto:Eric.MacDonald@windriver.com</a>]
<br>
<b>Sent:</b> Tuesday, July 2, 2019 7:54 PM<br>
<b>To:</b> Wang, Yi C <<a href="mailto:yi.c.wang@intel.com">yi.c.wang@intel.com</a>><br>
<b>Cc:</b> <a href="mailto:starlingx-discuss@lists.starlingx.io">starlingx-discuss@lists.starlingx.io</a><br>
<b>Subject:</b> Re: [Starlingx-discuss] a question about starlingx error handling behavior<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Please perform both cases and for each<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:21.0pt;text-indent:-.25in"><span style="font-size:14.0pt;color:#1F497D">-</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#1F497D">
</span><span style="font-size:14.0pt;color:#1F497D">indicate what cables/interfaces were pulled<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:21.0pt;text-indent:-.25in"><span style="font-size:14.0pt;color:#1F497D">-</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#1F497D">
</span><span style="font-size:14.0pt;color:#1F497D">indicate what hosts the cables were pulled from<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:21.0pt;text-indent:-.25in"><span style="font-size:14.0pt;color:#1F497D">-</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#1F497D">
</span><span style="font-size:14.0pt;color:#1F497D">indicate approximate timestamp of when the cable was pulled<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:21.0pt;text-indent:-.25in"><span style="font-size:14.0pt;color:#1F497D">-</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#1F497D">
</span><span style="font-size:14.0pt;color:#1F497D">indicate approximate timestamp of when the cable was reinserted<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:21.0pt;text-indent:-.25in"><span style="font-size:14.0pt;color:#1F497D">-</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#1F497D">
</span><span style="font-size:14.0pt;color:#1F497D">Run ‘collect all’ and provide me access to the collect tarball<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Also, just to be sure … please confirm that you are
<u>physically pulling the cable</u> and <u>not just ifdowning the interface</u>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Eric.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Wang, Yi C [<a href="mailto:yi.c.wang@intel.com">mailto:yi.c.wang@intel.com</a>]
<br>
<b>Sent:</b> Sunday, June 30, 2019 9:45 PM<br>
<b>To:</b> MacDonald, Eric<br>
<b>Cc:</b> <a href="mailto:starlingx-discuss@lists.starlingx.io">starlingx-discuss@lists.starlingx.io</a><br>
<b>Subject:</b> [Starlingx-discuss] a question about starlingx error handling behavior<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Eric,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I am working on the <a href="https://bugs.launchpad.net/starlingx/+bug/1815513">
LP 1815513</a>. Based on my tests, if I unplug the cable of active controller for management network for a long time (for example, 30s), and then plug it, the whole system can recover after some reboots. But if I unplug the cable for a short time, and then
plug it. The whole system can’t recover. I need to lock/unlock controllers manually to bring the system back. So my questions are:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1. Is the behavior acceptable? (recover the system by manual lock/unlock operations)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2. If the answer is no for #1, we need the system to recover automatically. I am not familiar with internal maintenance logics, could you give me some hints?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Yi<o:p></o:p></span></p>
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