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<p class="MsoNormal"><span style="color:#2E74B5">Hi Ankush – suggest that you open a Launchpad for this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2E74B5"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#2E74B5">Bill… <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2E74B5"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Rai, Ankush <Ankush.Rai@commscope.com> <br>
<b>Sent:</b> Saturday, March 27, 2021 2:51 AM<br>
<b>To:</b> starlingx-discuss@lists.starlingx.io<br>
<b>Subject:</b> [Starlingx-discuss] Not able to access Horizon UI<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:red">[Please note: This e-mail is from an EXTERNAL e-mail address]<o:p></o:p></span></p>
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<p class="MsoNormal">What causing this horizon issue, any pointers to debug it ?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Alarms:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">+----------+--------------------------------------------------------------------------+------------------------------+------<span style="color:black">----+---------------------+</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| Alarm ID | Reason Text | Entity ID | Severity | Time Stamp |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">+----------+--------------------------------------------------------------------------+------------------------------+----------+---------------------+</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| 100.114 | NTP cannot reach external time source; syncing with peer controller only | host=controller-1.ntp | minor | 2021-03-27T06:31:53 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | .869431 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| 100.114 | NTP address 10.194.248.250 is not a valid or a reachable NTP server. | host=controller-1.ntp=10.194 | minor | 2021-03-25T17:51:56 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | .248.250 | | .064694 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| 100.114 | NTP address 10.194.248.250 is not a valid or a reachable NTP server. | host=controller-0.ntp=10.194 | minor | 2021-03-25T06:32:26 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | .248.250 | | .035234 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| 280.001 | edge is offline | subcloud=edge | critical | 2021-03-20T14:19:25 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | .650795 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| 100.114 | NTP configuration does not contain any valid or reachable NTP servers. | host=controller-0.ntp | major | 2021-02-20T13:11:39 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | .604729 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| 100.103 | Platform Memory threshold exceeded ; threshold 90.00%, actual 98.86% | host=controller-0 | critical | 2021-02-20T11:34:39 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | | .542948 |</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">| | | | |
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Horizon Logs:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">2021-03-27 06:45:04,26<span style="color:black">4 [ERROR] django.request: Internal Server Error: /admin/</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Traceback (most recent call last):</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/django/core/handlers/exception.py", line 41, in inner</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> response = get_response(request)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/django/core/handlers/base.py", line 187, in _get_response</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> response = self.process_exception_by_middleware(e, request)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/django/core/handlers/base.py", line 185, in _get_response</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> response = wrapped_callback(request, *callback_args, **callback_kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 52, in dec</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return view_func(request, *args, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 36, in dec</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return view_func(request, *args, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 36, in dec</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return view_func(request, *args, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 113, in dec</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return view_func(request, *args, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 84, in dec</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return view_func(request, *args, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/django/views/generic/base.py", line 68, in view</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return self.dispatch(request, *args, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/django/views/generic/base.py", line 88, in dispatch</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return handler(request, *args, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/tabs/views.py", line 120, in get</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> self.load_tabs()</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/tabs/views.py", line 88, in load_tabs</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> tab_group = self.get_tabs(self.request, **self.kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/starlingx_dashboard/dashboards/admin/inventory/views.py", line 36, in get_tabs</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return self.tab_group_class(request, **kwargs)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 118, in __init__</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> self._tabs = self._load_tabs(request)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 128, in _load_tabs</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> for tab in tabs])</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 479, in __init__</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> super(TableTab, self).__init__(tab_group, request)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 325, in __init__</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> self._allowed = self.allowed(request) and (</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/starlingx_dashboard/dashboards/admin/inventory/tabs.py", line 227, in allowed</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return not stx_api.sysinv.is_system_mode_simplex(request)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/starlingx_dashboard/api/sysinv.py", line 2656, in is_system_mode_simplex</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> systems = system_list(request)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib/python2.7/site-packages/starlingx_dashboard/api/sysinv.py", line 1045, in system_list</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> systems = cgtsclient(request).isystem.list()</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib64/python2.7/site-packages/cgtsclient/v1/isystem.py", line 30, in list</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> return self._list(self._path(), "isystems")</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib64/python2.7/site-packages/cgtsclient/common/base.py", line 71, in _list</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> _, body = self.api.json_request('GET', url)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib64/python2.7/site-packages/cgtsclient/common/http.py", line 245, in json_request</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> self.authenticate()</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib64/python2.7/site-packages/cgtsclient/common/http.py", line 347, in authenticate</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> content_type="application/json")</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> File "/usr/lib64/python2.7/site-packages/cgtsclient/common/http.py", line 219, in _cs_request</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> error_json.get('debuginfo'), *args)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">HTTPNotFound: None</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">^C</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">controller-0:~$</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Ankush<o:p></o:p></p>
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