Thanks Volker. @Sun, Austin<mailto:austin.sun@intel.com> can you please follow up with this LP. Thx. - cindy From: von Hoesslin, Volker <Volker.Hoesslin@swsn.de> Sent: Thursday, September 19, 2019 6:01 PM To: Sun, Austin <austin.sun@intel.com>; Xie, Cindy <cindy.xie@intel.com>; starlingx-discuss@lists.starlingx.io Subject: AW: zero byte image check it out: https://bugs.launchpad.net/starlingx/+bug/1844642 ________________________________ Von: Sun, Austin [austin.sun@intel.com] Gesendet: Dienstag, 17. September 2019 03:09 An: Xie, Cindy; von Hoesslin, Volker; starlingx-discuss@lists.starlingx.io<mailto:starlingx-discuss@lists.starlingx.io> Betreff: RE: zero byte image Hi Volker: Would you like running command 'collect' in system to collect all necessary logs ? And then create new bug https://bugs.launchpad.net/starlingx and attached log to bug. Thanks. BR Austin Sun. From: Xie, Cindy [mailto:cindy.xie@intel.com] Sent: Tuesday, September 17, 2019 7:42 AM To: von Hoesslin, Volker <Volker.Hoesslin@swsn.de<mailto:Volker.Hoesslin@swsn.de>>; starlingx-discuss@lists.starlingx.io<mailto:starlingx-discuss@lists.starlingx.io> Subject: Re: [Starlingx-discuss] zero byte image Volker, You still have 1.0 running (2+2+3) and you still have your data, right? You just want to backup your user data & restore it in your new 2.0 deployment? I am hoping that you didn't lost your data. Thx. - cindy From: von Hoesslin, Volker <Volker.Hoesslin@swsn.de<mailto:Volker.Hoesslin@swsn.de>> Sent: Monday, September 16, 2019 9:14 PM To: starlingx-discuss@lists.starlingx.io<mailto:starlingx-discuss@lists.starlingx.io> Subject: [Starlingx-discuss] zero byte image hi, i'm big in trouble... i'm with you from the first hour and run an staringX 2018.10 in production mode (i know, i know, no comment please ;)) so, update to the new starlingX 2.0 version will need to reinstall the complete stack, but i need to backup some VMs first. based on this dokumentation https://docs.openstack.org/nova/rocky/admin/migrate-instance-with-snapshot.h... i got always an zero byte image, at the internet i got some posting that indicate the same problem, but for now, i cant fix it :( i have an full starlinX install with dedicated storage (2x controller, 2x compute, 3x storage). maybe someone can help me? greez & thx, volker...