Hi Ankush – suggest  that you open a Launchpad for this.

Bill…

From: Rai, Ankush <Ankush.Rai@commscope.com>
Sent: Saturday, March 27, 2021 2:51 AM
To: starlingx-discuss@lists.starlingx.io
Subject: [Starlingx-discuss] Not able to access Horizon UI

[Please note: This e-mail is from an EXTERNAL e-mail address]

What causing this horizon issue, any pointers to debug it ?

Alarms:

+----------+--------------------------------------------------------------------------+------------------------------+----------+---------------------+

| Alarm ID | Reason Text                                                              | Entity ID                    | Severity | Time Stamp          |

+----------+--------------------------------------------------------------------------+------------------------------+----------+---------------------+

| 100.114  | NTP cannot reach external time source; syncing with peer controller only | host=controller-1.ntp        | minor    | 2021-03-27T06:31:53 |

|          |                                                                          |                              |          | .869431             |

|          |                                                                          |                              |          |                     |

| 100.114  | NTP address 10.194.248.250 is not a valid or a reachable NTP server.     | host=controller-1.ntp=10.194 | minor    | 2021-03-25T17:51:56 |

|          |                                                                          | .248.250                     |          | .064694             |

|          |                                                                          |                              |          |                     |

| 100.114  | NTP address 10.194.248.250 is not a valid or a reachable NTP server.     | host=controller-0.ntp=10.194 | minor    | 2021-03-25T06:32:26 |

|          |                                                                          | .248.250                     |          | .035234             |

|          |                                                                          |                              |          |                     |

| 280.001  | edge is offline                                                          | subcloud=edge                | critical | 2021-03-20T14:19:25 |

|          |                                                                          |                              |          | .650795             |

|          |                                                                          |                              |          |                     |

| 100.114  | NTP configuration does not contain any valid or reachable NTP servers.   | host=controller-0.ntp        | major    | 2021-02-20T13:11:39 |

|          |                                                                          |                              |          | .604729             |

|          |                                                                          |                              |          |                     |

| 100.103  | Platform Memory threshold exceeded ; threshold 90.00%, actual 98.86%     | host=controller-0            | critical | 2021-02-20T11:34:39 |

|          |                                                                          |                              |          | .542948             |

|          |                                                                          |                              |          |                  

Horizon Logs:

2021-03-27 06:45:04,264 [ERROR] django.request: Internal Server Error: /admin/

Traceback (most recent call last):

  File "/usr/lib/python2.7/site-packages/django/core/handlers/exception.py", line 41, in inner

    response = get_response(request)

  File "/usr/lib/python2.7/site-packages/django/core/handlers/base.py", line 187, in _get_response

    response = self.process_exception_by_middleware(e, request)

  File "/usr/lib/python2.7/site-packages/django/core/handlers/base.py", line 185, in _get_response

    response = wrapped_callback(request, *callback_args, **callback_kwargs)

  File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 52, in dec

    return view_func(request, *args, **kwargs)

  File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 36, in dec

    return view_func(request, *args, **kwargs)

  File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 36, in dec

    return view_func(request, *args, **kwargs)

  File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 113, in dec

    return view_func(request, *args, **kwargs)

  File "/usr/lib/python2.7/site-packages/horizon/decorators.py", line 84, in dec

    return view_func(request, *args, **kwargs)

  File "/usr/lib/python2.7/site-packages/django/views/generic/base.py", line 68, in view

    return self.dispatch(request, *args, **kwargs)

  File "/usr/lib/python2.7/site-packages/django/views/generic/base.py", line 88, in dispatch

    return handler(request, *args, **kwargs)

  File "/usr/lib/python2.7/site-packages/horizon/tabs/views.py", line 120, in get

    self.load_tabs()

  File "/usr/lib/python2.7/site-packages/horizon/tabs/views.py", line 88, in load_tabs

    tab_group = self.get_tabs(self.request, **self.kwargs)

  File "/usr/lib/python2.7/site-packages/starlingx_dashboard/dashboards/admin/inventory/views.py", line 36, in get_tabs

    return self.tab_group_class(request, **kwargs)

  File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 118, in __init__

    self._tabs = self._load_tabs(request)

  File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 128, in _load_tabs

    for tab in tabs])

  File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 479, in __init__

   super(TableTab, self).__init__(tab_group, request)

  File "/usr/lib/python2.7/site-packages/horizon/tabs/base.py", line 325, in __init__

    self._allowed = self.allowed(request) and (

  File "/usr/lib/python2.7/site-packages/starlingx_dashboard/dashboards/admin/inventory/tabs.py", line 227, in allowed

    return not stx_api.sysinv.is_system_mode_simplex(request)

  File "/usr/lib/python2.7/site-packages/starlingx_dashboard/api/sysinv.py", line 2656, in is_system_mode_simplex

    systems = system_list(request)

  File "/usr/lib/python2.7/site-packages/starlingx_dashboard/api/sysinv.py", line 1045, in system_list

    systems = cgtsclient(request).isystem.list()

  File "/usr/lib64/python2.7/site-packages/cgtsclient/v1/isystem.py", line 30, in list

    return self._list(self._path(), "isystems")

  File "/usr/lib64/python2.7/site-packages/cgtsclient/common/base.py", line 71, in _list

    _, body = self.api.json_request('GET', url)

  File "/usr/lib64/python2.7/site-packages/cgtsclient/common/http.py", line 245, in json_request

    self.authenticate()

  File "/usr/lib64/python2.7/site-packages/cgtsclient/common/http.py", line 347, in authenticate

    content_type="application/json")

  File "/usr/lib64/python2.7/site-packages/cgtsclient/common/http.py", line 219, in _cs_request

    error_json.get('debuginfo'), *args)

HTTPNotFound: None

^C

controller-0:~$

Thanks,

Ankush